Returns
Your complete satisfaction is very important to us. You have 30 days from receipt of an order to return products purchased. We will issue a full refund for the price of the product, plus any applicable taxes. Shipping costs are refunded if the return is due to an error caused by Self Reinvention. Exceptions for returns are noted below.
To ensure your return or exchange is processed promptly, please follow these procedures:
Copyright 2005 - 2010
David J. Koch
All Rights Reserved
1.Exceptions to our return policy:
oItems received at our returns processing center after 30 days from receipt of your order are not returnable.
oWorn or damaged merchandise is not returnable. If the product was damaged during shipment please contact customer service at (614) 364-4085.
2.All original packaging must be included when returning a product. This includes instruction manuals, warranty cards and certificates.
3.Enclose a copy of the packing slip with your return. If you do not have a copy of the packing slip please notify customer service at (614) 929-3565.
4.Address your return to: Attn: Returns, 617 McCorkle Blvd #2264, Westerville, OH 43086-2264 USA.
5.For your protection we ask that you insure the returned items for the full amount and/or select a trackable shipping method. We are not responsible for returns lost in transit.
6.Please allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
EXCHANGES
Our return centers are unable to process exchanges. If you found another item you would prefer over the item you received, please place a separate order for the new item.
